SUSI&James is the AI Companya fantastic teamexpert in software.



Make your products available for ordering without the need for expensive order hotlines and systems.


Answer frequently asked questions without expensive and time-consuming first-level support hotline.


Simply make appointments.
Without tying up personnel.


Automatically sort emails or documents by content and forward them to the right people.

Smart AB

Answering machine with intelligence.
Also available for your customers
outside opening hours.


Instead of spending ages browsing through folders or PDFs, easily find content and search documents by language.

The CompanyAI is our specially developed, intelligent software architecture, that offers various platforms and methods as capabilities. Most of these are algorithms and software that deal with language and semantics. There are specific skills to choose from, which you can use to customize your individual CompanyAI.

Your individual chosen skillset assists your employees and can also interact with your customers. It will help you to focus your company’s manpower on more complex processes, since it can take over simple tasks completely or perform preliminary work for advanced jobs. For example, your CompanyAI is able to take calls, communicate with customers on your website, answer questions or take orders.

Get in touch, you are welcome to visit us in Mannheim. Since we offer solutions for the automation of processes, we recommend a workshop with the experts from SUSI&James. Depending on your needs and the size of the company, a standard skill can already be
of great benefit to you.

Content Management

and Bot Platform

Data accessibility
through natural language

We invented a platform, which can automatically analyze and model data. We are able to connect to API interfaces, databases and also to process documents, to prepare the content for a Chatbot or Voice Assistant. With our solution, it is possible to make content of any kind accessible for language.

Beside that, using this technology is not restricted to developers, through a simplified user interface – anyone is able to build
or train their very own Artificial Intelligence.

Interactive Training
sharpens your AI

Since your CompanyAI is a learning system, it requires your input. For this purpose, we developed a hybrid system that enables on-demand training and according to this, the continous expansion of your Assistant.

Our user interface makes it easy to create, edit and link content.

Chose your channel app, phone, web

Our dynamic software architecture enables the connection to apps, phone-lines or websites. Content is provided as a data set, structured and prepared by SUSI&James.

Beside that, we developed our very own White Label test environment app. This provides us with a direct connection to the backend platform and the possibility to make your content available for your individual app. Interfaces to existing databases or applications may be used to ensure continuous communication with your system.

Depending on the client’s requirements, we are able to integrate the hybrid training system. This will support a reliable, high-quality and sustainable development process.

With our solution, the user has the possibility to actively participate in the development. Whether employee or customer, any kind of inquiry can be processed.

‚Sorry, we can’t help you with that‘, or long waiting loops are history.



Our solution supports the reduction of change management costs.



Your AI adapts dynamically to the needs of your company.



User-centered development will result in faster rollouts.



The resulting cost reduction increases efficiency.

Machine Learning

and classification platform

Machine Learning
for semantic analysis.

This is where the magic happens. We use machine learning methods to analyze data sets, and understand the semantics between different entities. Using the latest algorithms, the basis of the processed data is solid.

Also, this platform is simplified and easy to use for non-programmers. With drag&drop functions, as well as adjustable parameters, a descriptive language model can be created completely intuitively and individually.

The documents to be used can currently be provided in common formats such as .csv, and excel.

Despite the early stage of development, and due to it’s good and simplified functionality, we already use the platform for classification and semantic analysis in order to create a stable database for

In conjunction with, our approach combines human expertise with automated processes to achieve the best possible result:


Set standards


24/7 available


fast, smart, easy

In the Media


„Business Punk:
Top 10 Mobility & Property“

„Start-up der Woche“ 

Get in touch

If you are interested in our technology, would like to take your business processes
to the next level, or would like to participate in our highly innovative projects,
send us an e-mail or give us a call. We look forward to hearing from you.

The Office

Address: Walter-Bothe-Straße 12, 68169 Mannheim

Phone: +49 621 483 493 42


Business Hours

Monday - Friday 9am to 5pm

Saturday - Sunday - Closed

The Imprint